Module: Assertiveness and active listening

Outcome to Client: Confidently achieve goals with polite assertiveness, enhancing collaboration and respect in the workplace. 

Key Takeaways: 

• Clear Communication: Understand assertive vs. passive/aggressive styles and use the best approach to build trust. 
• Deliver Feedback Effectively: Use the “Sandwich” method to give constructive feedback without damaging relationships. 
• Practice Empathy: Resolve conflicts with diplomacy and mutual respect by adopting “benefit of the doubt” thinking. 
• Active Listening: Improve focus, ask the right questions, paraphrase for clarity, and acknowledge agreement. 
• Powerful Questioning: Develop techniques that encourage insight, collaboration, and alignment. 
• Achieve Confidently: Balance self-assurance with consideration to inspire cooperation and drive success. 

Module: Personality types & communication triggers 

Outcome to Client: Communicate more effectively by understanding what motivates people, reducing friction, and aligning better with different personalities. 

Key Takeaways: 
• Understand Personality Types: Explore frameworks like DISC, MBTI, and temperament theory to grasp decision-making and interaction styles. 
• Spot Cues: Recognize personality signals to adapt tone, pace, and message for stronger rapport. 
• Handle Triggers: Identify communication “hot buttons” and avoid them during high-stakes interactions. 
• Motivate Effectively: Tailor your approach to each person’s intrinsic motivators - logic, empathy, achievement, or stability. 
• Build Trust: Leverage personality insights to foster collaboration, manage conflict, and lead with emotional agility. 

Module: Transactional analysis & ego states  

Outcome to Client: Master the psychology behind conversations. Identify and shift ego states to lead with emotional intelligence, reduce tension, and foster productive relationships.

Key Takeaways: 
• Read the Room: Identify Parent, Adult, and Child ego states in yourself and others for intentional responses. 
• Lead with Energy: Know when to stay neutral, nurture, or be firm, avoiding unproductive roles. 
• Disarm Conflict: Spot hidden transactions and redirect them for clarity and cooperation. 
• Break Patterns: Recognize scripts and life positions, choosing more effective responses. 
• Communicate with Presence: Stay grounded, credible, and calm in high-stakes interactions by operating from the Adult ego state.